Returns & Exchanges
At Internal Doors, we want you to be completely satisfied with your purchase. If your new doors aren't a perfect fit for your home, you can return them within 30 days of delivery provided they remain in their original packaging and have not been hung or altered.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Product
Ensure the doors are securely placed back in their original protective packaging, including all corner protectors and shrink wrap, to prevent damage during transit.
Schedule Collection
Once your return is approved, we will coordinate a specialized courier service to collect the items from your property at a time that fits your schedule.
Quality Inspection & Refund
After our warehouse team inspects the returned doors to confirm they are in resalable condition, we will process your refund back to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing